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BOOK INFORMATION QUESTIONS
What kinds of books do you NOT purchase? We do NOT purchase the following kinds of books:
What does “good sellable” condition mean? For a book to be considered in good sellable condition it may NOT have any of the following:
The following books WILL be purchased but, DISCOUNTED at the following percentages:
Special Notes for higher education books: Study Guides/Workbooks/Lab Manuals/Solutions Manuals may have limited highlighting and underlining but NO writing and NO missing pages.
GENERAL QUESTIONS
Are there any fees or costs to use this web site or sell books? NO! Use of the web site is FREE. Shipping is FREE as long as you use our prepaid shipping label.
How do I sell my new and used books? Selling your unwanted books is easy and profitable. Just follow the steps below and receive your payment quickly by PayPal or check.
Will you accept books in any condition? No. We can only accept books that are in “good sellable” condition. Please see condition requirements
Is my privacy protected? YES, please click here to see our full privacy statement and terms of use.
What about personal information that I wrote in or left in my books like my name, credit card receipts or test papers, etc.? It is your responsibility to remove all personally identifiable information, whether it be your name, social security number, address or phone number. NEATLY mark out any of the above with a black marker. You may also want to check for and remove credit card receipts or other personally identifiable papers left in your books.
Can I use my cell phone or PDA to price check books? Yes, as long as you have an Internet capable PDA or cell phone. Our mobile look-up page should work with most cell phones and PDA's. The address for our mobile look up page is www.sellyourbooks4cash.com/mobile. Please check with your carrier for Internet usage charges.
What if I don’t have a PayPal account? Setting up a PayPal account is quick, easy and free. Just log on to www.paypal.com and follow the simple instructions. Once your account is established, you can receive funds from our company.
How do you determine what price you will pay for my books? The price quotes we give are based on the nationwide demand for a particular book and the current stock availability. However, the buy back price quoted at checkout is guaranteed only if the books are shipped within 7 days.
What are the most popular types/genres of books that you buy? Please see books we buy more of.
ISBN QUESTIONS
What is an ISBN? ISBN stands for International Standard Book Number. It is a 10-digit or 13-digit code used to uniquely identify individual book titles and editions. Some 10-digit ISBN’s may end with an "X" instead of a digit. The ISBN is found: (click here for examples)
What if my book doesn't have an ISBN? At this time we cannot buy books without an ISBN. Almost all books published after 1970 have an ISBN. Please check on the back cover of the book or on the copyright page (back of the title page) for the ISBN.
Why do some books have two ISBN's on the back cover? There are generally three reasons for this (click here for examples):
Please be sure to use the correct ISBN for what you actually have. Incorrectly identifying your book and/or its supplements may result in a reduced price or no payment at all.
PRICING RELATED QUESTIONS
Why do prices fluctuate? Prices fluctuate due to several factors including: current and future demand, quantities already purchased and availability.
I checked the price of a book a few weeks back and you were buying it. I just checked and you are no longer purchasing the book, why not? This is due to three main factors: we have purchased as many of that book as we need, we feel that we can no longer offer a competitive price, or there is no longer a high demand for this book.
What does “Sorry we are not able to locate the book or verify the ISBN, please try again.” mean? Verify that you have entered the ISBN correctly, if you have, then the publisher printed the ISBN incorrectly or the bookstore printed the wrong label for that book. We then suggest you look on the copyright page (back of the title page) for the ISBN.
Why are your buyback prices different from the college bookstore? If the college bookstore is purchasing your book, they will pay you roughly 50% of the current price because they will be selling that book for the next semester. We buy your books at wholesale rates which are generally less.
How does SellYourBooks4Cash decide the value of my books? The price quotes we give are based on the nationwide demand for a particular book and the current stock availability. However, the buy back price quoted at checkout is guaranteed only if the books are shipped within 7 days.
SELLING RELATED QUESTIONS
Can I sell my books to you if I live in Canada or another country? Yes! However, our prepaid shipping label only works within the United States. Therefore, you will have to pay your own shipping and insurance charges. During the checkout process you should select “Self ship from Canada or other Country”. You will be reimbursed for shipping based on Media Mail rates for USA. See shipping reimbursement calculation. Please remember that transit times from your country to our warehouse will be longer and it will take more time to get your check. (We recommend using “PayPal” as your method of payment.)
Are access codes (Infotrac, etc) required for textbooks? NO.
What if I am missing the CD or other supplements that came with the book? If the price quote indicates “materials required” than the book comes with a CD, DVD or other supplement(s), those items are required for you to receive full payment. CD’s and DVD’s are acceptable even if they have been opened and used but MUST be the original (no back up copies, etc.) and in working condition. You may still send in the book without the required materials but you will only receive 60% of the quoted price. The above also applies for other materials such as: DVD’s, workbooks, videos, etc. Note that some books have multiple CD’s, DVD’s, etc. All copies MUST be included for full payment. Access codes such as Infotrac are NOT required.
What does it mean when the book has a message under it that says REQUIRED MATERIALS? When a book quote comes back with REQUIRED MATERIALS, then there are additional materials (accompaniments) that must be returned with the book for the price quoted. Simply click on the required materials, and we will show you what must be returned with the book in order to receive the full quoted price. We will still buy books without the REQUIRED MATERAILS but at a 40% discount off the quoted price.
What if I send a book or books that you reject due to not meeting your buying guidelines? We will notify you of the reason for not buying the book(s) and we will gladly send back the rejected books. For information on how to do this see How do I get my books back?
What if I send a book or books NOT on the packing slip? We will determine the current value and if possible buy the book(s) on the day your order arrives. We will notify you of any books with no value. In either case we will NOT return any extra books. Please remember to verify the books you send against what appears on the packing slip.
What if I send a greater quantity of a book or books than what appears on my packing slip? We will determine a value and if possible buy the EXTRA book(s) though the price offered may be lower than the one on the packing slip. If we are no longer buying the book or the price has dropped to zero, we will notify you. In either case we will NOT return any extra books. Please remember to verify the quantities of each book you send against what appears on the packing slip.
Why do you buy a maximum of 5 of any one title? This is to allow as many potential customers to sell their books to us as possible. We will GLADLY purchase more than 5 of any given title, simply click contact us with the quantities and ISBN’s.
Will you buy more than one copy of the same book? Yes, but we do impose a maximum, generally of 5 per ISBN. View your seller cart to see the maximum quantity allowed for each book. If you have more than five of any one book, please email us with quantities and ISBN’s, and we will promptly send you a quote.
How do I get rejected or damaged in transit books back? If you want rejected or damaged in transit books returned there is a shipping charge of $4.00 per BOOK. We will only accept a MONEY ORDER. Upon receipt of proper payment we will ship your book(s) . Please send payment along with the email about the rejected/damaged book(s) to: SellyourBooks4Cash.com, PO Box 95, Dublin, TX 76446-0095. Books will be discarded if payment is not received within 10 days.
Can I get my books back if I changed my mind? We want you to be satisfied! If you absolutely need your book(s) back and payment has NOT been issued, you must notify us BEFORE we receive your book(s). We will then hold your book(s) until we have received your money order. There is a $10.00 fee PER book to cover, shipping, labor, packing materials, etc. and this must be paid via a money order before we will ship your books back. Please send payment to: Sellyourbooks4cash.com, PO Box 95 Dublin, TX 76446. If payment has not been received within 10 days those books will be discarded and NOT paid for!
What if I send fewer books then what is on my order? We will contact you and let you know about the books that are missing. Payment will be issued only for the books that we received.
What if a book or books are missing from the shipment? We will notify you of the missing books and issue payment ONLY for the books that arrived.
Should I create a separate order if I am going to have more than one 40 pound box of books to sell? NO, just print multiple packing slips and postage labels. Place a packing slip in each box and after sealing the box neatly tape on the postage label.
How do I know the status of my order? Login to www.sellyourbooks4cash.com/customercenter, and your last 5 orders will show. Then click on "details" next to the order you want to view. We will also send you updates via e-mail to notify you of the status of your order.
Why is there a place for a coupon code on the check out page? Occasionally we will be doing promotions to attract new customers and reward existing customers. The coupon codes will be good for a limited time and will offer a percentage bonus for selling us your books. If you have a coupon code, please feel free to use it, though it is only good for one use per account.
What if I have larger quantities of books? Large quantities of books are welcome as long as you do not have more than 5 copies of any one title/ISBN. If you have more than 5 copies of the same book, please contact us by email for authorization. Please include the ISBN and quantity for each book. If you abuse our quantity restrictions in any way, be advised that your shipments may be considered unsolicited and thus we WILL NEITHER pay for them nor return them!
SHIPPING RELATED QUESTIONS
How much will I be reimbursed for shipping if I do not use the prepaid shipping label, whether I am shipping from the USA or another country? You MUST select one of the two “Self Ship” methods at check out and NOT use the prepaid shipping label. The shipping reimbursement is as follows: You will receive $2.23 for the 1st pound and 35¢ for each additional pound. Take the (weight of the books X .35) - .35 + 2.23 = reimbursement amount.For example, if you shipped a 25 pound box of books you would receive $10.63. (25 x .35) - .35 + 2.23 = $10.63 If you include books NOT on the packing slip or not in “good sellable” condition, their weight will be deducted from the calculation.
How do I pack and ship my books? For orders containing 1 or 2 books, you may use a padded mailer available at most office supply stores or at the post office. If your order contains 3 or more books, pack them tightly in a shipping type box (copy paper boxes work fine). If necessary, cut and fold the box to size, so that your books are held securely within the box and won’t slip around or shift within the box. It is best to lay the books flat in the box with the spine of the book facing outward. Do not stand books upright. Secure all remaining open areas of the box, including the top, with packing material such as bubble wrap. Avoid using packing peanuts. Place the packing slip in the top of each box and seal well with packing tape. Do not use “Scotch” tape or masking tape. It is best to tape the box lengthwise and widthwise with continuous pieces of tape, wrapping the box each way several times. For heavier boxes use more tape. DO NOT use the “Priority Mail” boxes/mailers. After the books have been packed, affix our prepaid mailing label with clear packing tape. Drop the box(es) off at the inside counter of any post office. We recommend that you purchase insurance and/or delivery confirmation for your package. We do not pay for books that do not arrive or are received damaged. PLEASE REMEMBER -- It is your responsibility to properly pack your books in a heavy box with the necessary packing material and seal completely with packing tape.
What do I need to include with my packed books? Please include the packing slip.
What if I do not have a printer? No problem. You can do one of two things to complete your sale.
What if I don't enclose a packing slip? We will most definitely issue payment, but it could delay payment by a week or more.
After I've completed my order, can I come back at a later time and print your free shipping label? Yes! Simply log into your account find your order number, click on it and then click on print postage label.
What if I want to ship via UPS (United Parcel Service), FedEx or another shipping company? Using sellyourbooks4cash.com's prepaid postal mailing label helps keep our costs down, so we can pay you the highest possible prices. If for any reason you choose to pay the shipping charges yourself and/or use a different shipping method, please make sure your name and address are clearly written on your parcel and addressed to : Sellyourbooks4cash.com, 4240 CR 351, Dublin, TX 76446. If you choose to pay your own shipping for the books you send us, make sure you select “Self ship from US” BEFORE finalizing your order. By doing this, we will reimburse you the full USPS MEDIA Mail rate for your order.
What if my order arrives damaged? Unless you purchased insurance from the post office, we will only buy those books which meet our buying guidelines. We will contact you and let you know what book(s) were damaged and are not buy-able. We will give you the opportunity to get the damaged books back. Please see: How do I get my books back?
What if my order does not arrive or is lost in the mail? The vast majority of orders arrive just fine. However in very rare cases the USPS will lose a shipment. If you have purchased postal insurance, you may file a claim with the USPS. Otherwise you may contact the USPS for further assistance. Remember, we only pay for items that arrive at our warehouse!
Do you provide insurance or a tracking number (delivery confirmation)? At this time we do not provide insurance or tracking. We do not require you to purchase insurance or a delivery confirmation, though it is recommended. You may purchase either one or both at the post office for a nominal fee to protect your investment. Please remember if your order is lost or damaged in transit we are not responsible.
Can two or more orders be combined in one box? Yes, as long as the box contains packing slips for each order.
What if I need to pack my books in more than one box? No problem. Make sure each box has a packing slip. Please remember that it is not uncommon for multiple boxes shipped on the same day to arrive on different days. (Payment will be made as each box arrives.)
The post office said they could not insure the shipment because I was using a “Merchandise Return Label”. Per US Postal Regulations they must allow you to purchase insurance. Have the clerk check: DMM Section 507 10.5.2 Insurance Added by Sender. If the permit holder (sellyourbooks4cash.com) has not indicated insured mail service on the MRS label (Merchandise Return Label), then the sender (you) has the option of adding insurance and paying the applicable insured fee. If insurance is paid by the sender, then only the sender may file a claim (609). The permit holder pays postage upon receipt, but does not pay the insured fee when insurance is added by the sender.
How much time do I have to send the books? We ask that you package and ship your books as soon as possible, but no later than 7 days from the order date. The faster you get them to the post office, the faster you get paid. We only guarantee your price quote if you mail the books within 7 calendar days of your quote. If we do not receive the books within 30 days from when the order was placed, we cannot guarantee the quoted price. On the 31st day your order will be canceled. If we receive your order after it has been canceled, we may still choose to re-enter your order, but the books may not have the same value as when you placed the order. We will not return the books to you.
What happens if I use a USPS Priority Mail Envelope/Box with your Media Mail Shipping Label? If you use a USPS Priority Mail envelope or box, the Post Office will automatically charge us Priority Mail Rate, which is MUCH higher than media mail rate, even if our media mail label is attached. Please DO NOT use Priority envelopes or boxes. We do not pay for Priority Mail Rates. If you do use a Priority Mail shipping package, it will probably delay your payment, and we will deduct the total amount USPS has charged us for that package from any monies owed you. If you desire to use Priority Mail to speed up the process of us receiving your books and paying you for them, please feel free to do so as long as you pay for the shipping of your books and select “Self Ship from USA” at check out. You will be reimbursed the media mail rate.
How does the shipping work? We will provide you with a prepaid shipping label, which will allow you to mail your books to us for FREE. Simply tape the label onto your package(s) and mail it at your local Post Office. Do not drop your package(s) in the blue containers on the street. Insurance is optional, but strongly advised (insurance must be paid at your expense). If you choose to not use our prepaid label for Media Mail, we will weigh your package on arrival and credit you the Media Mail rate.
Do I have to pay for shipping? No! We pay for the shipping by providing you with a prepaid shipping label through the U.S. Post Office at the time of checkout. Be sure to print the prepaid label and attach it to the package with your books enclosed. If you choose not use the prepaid mailing label, you may ship your books by any method you choose (UPS, Fed-Ex, etc.), however you will only be reimbursed (included in your payment) for shipping based on the current USPS Media Mail rate.
PAYMENT RELATED QUESTIONS
How fast do I get paid? We will process your payment shortly after we receive your books, generally within one business day. PayPal payments will show up immediately in your account and payment by check will arrive in about 3-5 days.
Will you issue separate payments for orders received on the same day from the same seller? Generally we will combine payments to help keep costs down.
How long will it take for my payment to arrive? (How long does the whole process take?)
What methods do you use to pay for my books? We pay either PayPal (www.paypal.com) or check by mail.
Will I always receive the amount shown? Generally yes. The price shown assumes that the book is shipped within 7 days and received in “good sellable” condition and with supplements, if required. All books are inspected upon arrival, and if they are found to be in poor quality or missing required supplements, the amount paid to you will be adjusted accordingly. See condition requirements and discounts. We will notify you if any of your books do not meet our standards and have to be discounted or rejected. |
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